The allegations made in these complaints are unverified, are not at all times member of all consumers’ experiences with Advantage, and can get consist of dated pointers (about rates, bonus offers, etc.).
For the XX/XX/XXXX, We obtained an alert out of my borrowing overseeing services you to my education loan equilibrium got enhanced
“We have a repayment bundle currently have a full time income motivated payment which was setup owing to KHESLC, they withdraw XXXX out-of my personal bank account a month and set it within the account number XXXX hence continues everything you month features just like the XXXX from XXXX so it page I recently obtained XX/XX/XXXX therefore i shouldn’t be from inside the standard XXXX XXXX”
“I have a consolidated student load balance that was refinanced in early XXXX with Kentucky Higher Education Student Loan Corporation. In XX/XX/XXXX and again in XX/XX/XXXX I made extra one time payments through the KHESLC online payment system with the intent of accelerating the payback of the loan balance. I logged into the KHESLC web portal to determine what caused my balance to increase, and was surprised to learn that now EFT payment had been made in XX/XX/XXXX, XX/XX/XXXX, or XX/XX/XXXX. I contacted KHESLC on XX/XX/XXXX. I was informed by XXXX that when you make a one time payment online, EFT is temporarily suspended and your due date is pushed out equivalent to the number of monthly payments the one time payment would have covered automatically. The only way to prevent that and continue with the scheduled EFT payments and make a one time payment is to either email or call into a servicing specialist first. I was informed I accepted this practice by signing up for EFT payments 14 months ago, and was also denied my request to have the payment I made back in XX/XX/XXXX and XX/XX/XXXX retroactively applied to the monthly statement balances and accrued interest credited. I also requested and was denied an escalation to a manager or supervisor to review. At no time during the online payment process was I made aware the one time payment would pause my monthly scheduled EFT payments, or given the option to choose whether or not I wished to pause or continue those payments. If desired, it would have been very easy for KHESLC to make me aware with a pop up or acknowledgement at the time of payment so I could take appropriate action to ensure my regularly scheduled EFT payments continued. I believe this to be a predatory lending tactic whereby KHESLC is able to increase accrued interest on the loan without the knowledge or intent of the borrower, in an effort to increase their profit. As a result I lost over <$>of what should have been a payment on loan principle to interest. If not outright illegal, this practice is clearly unethical.”
Observe that a loan provider that have a giant customer base is probable in order to have a top amount of complaints when compared with shorter loan providers
“I began acquiring phone calls of Kentucky degree after my father passed away in XX/XX/XXXX. We averted the newest phone calls initially but decided I wanted to wash upwards my borrowing from the bank so i replied the device. I believed on account of my vibe once my dad passed, it was the mortgage I experienced many years before. We even-set up payment plans to your university so i you can expect to pay off good morning. Better while i is taking deeper to the my credit history trying to to acquire things repaired We seen almost every other fraudulent passion back at my credit history. Instance with several almost every other social defense numbers regarding my account. Along with various other membership that have been maybe not exploit and now have because become got rid of while i review my credit report I noticed the institution which i to begin with had the borrowed funds is on there in addition to membership closed. In order I am considering it Kentucky advanced schooling they shows We have even made payments which i hadn’t prior. They shows I’d the mortgage in the XXXX and i also did perhaps not get a loan of you to definitely university in the XXXX. I disputed it to my credit history and since I’d closed an agreement it said that it actually was legitimate. In addition reached out to the institution if in case it ultimately entitled myself back, I experienced a lengthy dialogue having hello women throughout the my personal membership I inquired the woman to send myself the first documents of mortgage where I’d first been the borrowed funds for the organization. We have perhaps not gotten that paperwork thru current email address. She including continued as well as on about most of the procedure I would need to read, which, We told her which had been perhaps not my loan. I am not saying browsing spend that loan that isn’t exploit Im taking action. We called and you can talked which have a female on borrowing bureau who led us to get in touch with you guys. Delight help me with this specific amount as it’s www.paydayloansindiana.org/cities/mooresville/ planning avoid me off getting my stimulus otherwise anything else which can come from the government such as my personal taxation go back, ect. I do not owe so it financing, and i can also be install a duplicate off dos of my personal borrowing from the bank reports. Then you may notice that I did not get this financing and get pick other fake activity which had been with the my personal membership. Many thanks for your some time and I’m hoping so you’re able to listen to back in the near future.”